General Order Information
To Place An Order
Items in the Willow Bend Collection may be purchased online. For custom pieces, you may place an order by emailing us directly at our factory in New Mexico at email@example.com. Drawings, ideas and images may be emailed to us at firstname.lastname@example.org.
We will spend all the time necessary to take care of you. If you have any further questions about our company and products or are interested in making a purchase, please contact Joe Chandler at email@example.com.
We require a 50% deposit with the order and the balance when your order goes into our finishing room. This is generally 3 weeks before shipment. Please send all checks to the factory address at Willow Bend Originals, 177 New Mexico 88, Portales, NM 88130. We will also accept certified checks and money orders. On our website, you may order items using PayPal or your credit card. Because of the custom nature of our business there is a 40% order cancellation fee.
While we quote anywhere from 8 to 24 weeks depending on what pieces are ordered, our motto is "we ship in a timely fashion consistent with the quality that you expect and we demand." Our furniture is custom to your finish and hardware requests; it is not in a box ready to be shipped. If a problem were to arise, it most likely would not show itself until it starts the finishing process. At that point it can take several weeks to correct. This is our dilemma in quoting shipping times. We absolutely won't ship if there are any quality issues.
Quality furniture demands quality delivery companies. We have attempted to find exceptional carriers and currently ship with ABF Freight System, Inc. We personally pad and crate every piece of furniture. Standard delivery via ABF includes curbside/dockside delivery. Additional charges apply for C.O.D. Rates vary depending on distance from the factory and how many pieces you have on your order. In general, it will be from 5% to 10% of your order. We will be able to give you an estimate based on your zip code at the time you place your order. Allow 2 to 4 weeks for delivery.
No information that you give us will ever be given to anyone else.